What is the cancellation policy for a Blue Mountain chalet rental?
Cancel 30 days or more before your arrival date and you get a full refund, less a 3% credit card fee. Inside 30 days the booking is non-refundable, and so is a booking made less than 30 days before arrival. In some cases we can offer a credit toward a stay in the fall or spring instead.
How it works
| When you cancel | What happens |
|---|---|
| 30 days or more before arrival | Full refund, less a 3% credit card fee |
| Less than 30 days before arrival | Non-refundable |
| Booking made less than 30 days before arrival, then cancelled | Non-refundable |
Under certain circumstances a cancellation inside 30 days can be turned into a credit for another stay during our low season, in the fall or spring. That is discussed with the office at the time, not guaranteed.
What that means for the holidays
Because the balance is due 30 days before arrival and refunds stop on the same day, that date is the one to put in your calendar. For an arrival on December 24 it is November 24; for December 31 it is December 1; for the Family Day weekend, arriving February 12, it is January 13; and for March Break, arriving March 15, it is February 13. A holiday booking made months ahead stays refundable until then.
Deposit and balance
A booking is confirmed with a 40% deposit, and the balance is due 30 days before arrival. If you book less than 30 days ahead, the full amount is due when you book. How payment and the security deposit work has the rest.
Related questions
Can I get a full refund if I cancel?
Yes, if you cancel 30 days or more before your arrival date. The refund is the full amount less a 3% credit card fee.
What if I cancel a week before?
Inside 30 days the booking is non-refundable. In some cases the office can offer a credit toward a stay in the fall or spring.
Is the 40% deposit refundable?
Yes, on the same terms: cancel 30 days or more before arrival and it is refunded less the 3% card fee.
Can I change my dates instead of cancelling?
Call the office at (416) 213-7437 as early as you can. What is possible depends on the dates and on what is still open.
Book with time to spare
Hold your dates now and they stay refundable until 30 days before you arrive.