How do the deposit and payment work for a Blue Mountain chalet?
A 40% deposit confirms your reservation and the balance is due 30 days before you arrive. If you book less than 30 days ahead, the full amount is due at booking. We take all major credit cards, e-transfers and certified cheques. At check-in a security deposit of $1,000 or $1,500 is held on a credit card and released after you check out.
From request to confirmed
When you pick dates on a chalet page and send the form, nothing is charged online. It reaches our office as a request, and we call you to confirm the details and arrange payment. Your booking is confirmed once the 40% deposit is paid, and a confirmation with the full information package follows.
Ways to pay
All major credit cards, e-transfer or certified cheque. The balance is due 30 days before arrival; for a booking made inside 30 days, the whole amount is due when you book. On top of the nightly price you pay HST and the municipal accommodation tax, and the price breakdown on the chalet page shows both before you send anything.
The security deposit
At check-in we take a pre-authorization on a credit card: $1,000 for a 3 or 4-bedroom chalet and $1,500 for the larger ones. It is a hold, not a charge, and it expires after checkout as long as there was no damage and the rules in the rental agreement were kept. A cleaning charge can come out of it if the chalet is not left in good order, and a mess left by a pet carries a minimum $150 cleaning charge.
If plans change
Cancel 30 days or more before arrival for a refund less a 3% credit card fee; inside 30 days the booking is non-refundable. The details are in the cancellation policy.
Related questions
How much is the deposit?
40% of the rental to confirm the booking. The balance is due 30 days before arrival.
Can we pay by e-transfer?
Yes. We accept all major credit cards, e-transfers and certified cheques.
Is the security deposit charged to my card?
No. It is a pre-authorization that expires after checkout, provided there was no damage or rule problem during the stay.
Am I charged when I submit a booking request on the website?
No. Nothing is charged online. The office calls to confirm and arrange payment.
Send a request
Pick your dates on any chalet page. Nothing is charged online; we call to confirm.